Return & Refund Policy

Last Updated: October 13, 2026

Thank you for shopping with Cozy Aroma! Please review our return and refund policy before placing an order.

Final Sale Items

All items purchased on sale, at a discounted price, or during a promotional offer are considered FINAL SALE.

• Final sale items cannot be returned, exchanged, or refunded for a change of mind.

• Discount codes, special promotions, and clearance purchases are included.

• Exceptions will only be made where required by applicable law, including for qualifying defective or incorrectly supplied products.

Returns & Exchanges

For regular-priced items, return requests must be submitted within 14 days of delivery.

To qualify for a return:

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase is required.

• Customers are responsible for return shipping costs unless otherwise required by law.

• Original shipping charges are non-refundable unless required by law.

All returns must be approved by our customer service team before being shipped back.

Shipping Damage, Lost & Stolen Packages

Cozy Aroma partners with third-party shipping carriers to deliver orders.

We are not responsible for delays caused by shipping carriers, weather conditions, customs, or circumstances outside our control.

• Carrier Damage: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can review the issue and assist with a carrier claim.

• Lost Packages: If your package has not arrived by its expected delivery date, please contact us so we can investigate with the carrier.

• Stolen Packages: Cozy Aroma is not responsible for packages stolen after confirmed delivery to the shipping address provided, except where required by law.

• Incorrect Addresses: Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an incorrect address was provided.

Carrier-related issues will be reviewed individually. Refunds or replacements will be provided when required by applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with your order number and photos of the issue.

We will review your request and determine the appropriate resolution, including a replacement or refund where applicable.

Order Cancellations

Orders are processed quickly to ensure timely delivery. Once an order has entered processing or fulfillment, cancellation requests may not be possible.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing after your return has been received and approved. Your bank or payment provider may require additional time.

Contact Us

For questions or assistance with your order, please contact our customer support team.

Cozy Aroma Customer Support

Email: thecozyaromascent@gmail.com

By placing an order with Cozy Aroma, you acknowledge that you have reviewed our return and refund policy.

This policy does not limit any rights or remedies available to customers under applicable law.